Training & Adoption
Communication & Feedback Loops
Keep people informed, hear their concerns, and adjust the rollout.
Learning objectives
- Communicate changes before, during, and after
- Collect structured feedback
- Adjust the plan based on what you learn
Change is communication
Resistance to change is often resistance to surprise. Communicate what is changing, why, and what it means for each team - before the change lands, not after.
Structured feedback
Collect feedback through channels people actually use: short surveys, open office hours, and named champions per team. Unstructured complaints become structured input only when someone writes them down.
Close the loop
When feedback changes the rollout, say so publicly. When it does not, explain why. People keep giving feedback when they see it matters.
Key takeaways
- Announce change early and explain the why.
- Make feedback easy and structured.
- Visible follow-through keeps the loop alive.