Training & Adoption
Training That Sticks
Design onboarding and training so new tools actually get used.
Learning objectives
- Design role-based training
- Create safe practice environments
- Measure adoption, not just attendance
Role-based learning
Train people on the tasks they actually perform. A finance team and a sales team use the same system differently; their training should reflect that from day one.
Practice makes permanent
Lectures alone do not change behavior. Provide sandboxes, guided exercises, and realistic scenarios so skills are built through practice rather than passively watched.
Measuring adoption
Track usage, not attendance. If trained features stay unused after a few weeks, the training - or the rollout - needs adjustment.
Key takeaways
- Train around real roles and real tasks.
- Hands-on practice beats presentation-heavy sessions.
- Adoption data reveals whether training worked.